Ian Pratt Blog http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html Discover high performance leadership skills that lead to highly engaged teams en-us Ian Pratt Blog Tue, 7 Jan 2020 10:21:31 -0500 Tue, 7 Jan 2020 10:21:31 -0500 whatmakesagoodleader.com Jul 18, This category of waste will make you cringe http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#This-category-of-waste-will-make-you-cringeee6ab791de8cda07c0446b3aa1ce7e96On a recent family camping trip, we drove past the local dump, in Adelaide, we are building a waste mountain a huge pile of waste, it is very visible. Visible waste is easy to see and easy to build momentum to address. Invisible waste is harder to deal with. One form of invisible waste is “leader initiated waste”. Leaders create this waste through their actions. One example is requesting a weekly report on the status of a project or business activity and then being fussy with the wording and structure of the report. Do you have any other examples of leader initiate waste? Thu, 18 Jul 2019 13:34:00 -0400 Apr 30, Designing an Organisation http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Designing-an-Organisationdd76705498b904e9193cb80690d3c370How many direct reports should each manager have? Here are a few guiding principles For teams where all team members do similar work - If the team leader is responsible for technical skills coaching, 8-12 direct reports - If the team leader is not responsible for technical skills coaching, 18-22 direct reports And avoid One on One reporting relationships For managers’ 8 – 12 direct reports, less if the manager is required to have technical input into each area of operations. It is also important to ensure each layer of management is managing a different timeframe - Team leaders – this week to this month - Manager – this month to this year - Senior manager this year to 5 years If two layers of manager are managing in the same timeframe, you will see an increase in politics, dysfunction and dissatisfaction. Mon, 30 Apr 2018 00:00:00 -0400 Apr 23, Quick tip on how to change your culture http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Quick-tip-on-how-to-change-your-culturee9619aca35461931bbbbee1266385b0bStarting today, you can drive a change Your culture is the sum of average behaviours in your business, or Culture = Sum(Average Behaviour) To change your culture all you need to do is, a) Identify one behaviour you want to stop b) Get your people together and ask them for input on how to stop this one behaviour c) Agree on expectations d) Enforce expectations You have now changed one behaviour, and with it, your team’s average behaviours have changed. Referring to our formulae, Culture = Sum(Average Behaviour) If the average behaviour has changed, then so has your culture Using this approach, you can rapidly transform your team's culture, one behaviour at a time. Mon, 23 Apr 2018 00:00:00 -0400 Apr 16, What comes first Behaviour or Beliefs? http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#What-comes-first-Behaviour-or-Beliefs7037cfaa2718a0d636257ecf607fd9feCreating lasting change dictates that your people must believe in the change. But, how do beliefs form? Beliefs form after you have adopted the new behaviour and lived it. When creating a change you only need your people to be willing to give it a go, as their beliefs will change after they experience the change. If your people do not believe in the change, they are not resisting the change, they just need to experience the change to alter their beliefs. Mon, 16 Apr 2018 00:00:00 -0400 Apr 9, Managing Non Performance Using Change Methodology http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Managing-Non-Performance-Using-Change-Methodology667a44bb2f069aa62a70b7792bd91134All too often managers make excuses for their employee’s non-performance. The first rule of managing non-performance is that there are no excuses, just mitigating factors. To diagnose non-performance you can borrow from change methodology, ADKAR. Does the employee 1. Have an Awareness of performance expectations and how performance can be achieved? 2. Do they have the Desire to achieve expected levels of performance? 3. Do they have the Knowledge required to achieve results? 4. Do they have the Ability to achieve results? 5. Are there Reinforcement mechanisms in place to support the achievement of expectations such as regular feedback? Once you know where the problem resides, corrective action can be tailored to resolve the performance issue. Mon, 9 Apr 2018 00:00:00 -0400 Apr 3, Procrastinating in a decisive way http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Procrastinating-in-a-decisive-wayf5988ba1a40477eec06176261722d6eeHow your decision making processes maybe thinly disguised procrastination. When your employee asks you to make a decision how do you respond? - Ask for further information - Request the slide pack to be updated, or - Ask for more information to be added to the report - Refer the decision to a committee - Suggest it be presented again next month - Ask for broader consultation In some cases, these techniques are legitimate, however these are also the more common decision delay techniques that people use. What decision delay techniques do you observe? Tue, 3 Apr 2018 00:00:00 -0400 Mar 13, What motivates consultants? http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#What-motivates-consultantsfb89187bf137286265e0fb5115236e9fWhat do your words say about your values? The other day ay a networking event a consultant told me that he uses strategic planning software and can interview a few people, ask a few questions and put a workshop at the front and back end then he can charge his clients $50K I was puzzled where was the client value statement? What message was he conveying to me? Imagine the difference if he had said, I help my clients find a path, their direction and I am available to assist them to implement and measure benefits if required. Think about what is most important to you and tell your story around it. Tue, 13 Mar 2018 00:00:00 -0400 Mar 12, Own your culture, do not abdicate your culture to anyone http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Own-your-culture-do-not-abdicate-your-culture-to-anyonef1f6db1911e358c7bf781f3e300b9e96In the absence of leadership, someone will assume leadership, it might be the right person it might be the wrong person Mon, 12 Mar 2018 00:00:00 -0400 Mar 9, what makes a good leader http://www.intercreative.com.cn/7f522f554bd3790e9919d1779cd4321dWhat makes a good leader? Leading a high performance team is within your reach, you only need to complete a few simple tasks each day. The challenge is not learning these skills it is prioritising them in a time poor environment. Fri, 9 Mar 2018 05:10:48 -0500 Mar 8, Telling someone that they are smart is a big mistake http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Telling-someone-that-they-are-smart-is-a-big-mistakef6a5e003f25ec77180d85b799ebaed6aPeople love praise, it addictive. Receiving praise releases dopamine in the mind, it’s a feel good chemical We actively repeat behaviours that get praised to increase the chance of more praise and more dopamine If you tell someone they are smart, they will get the same feel good The issue is in repeating the behaviour Will they seek greater challenges where they may fail or play safe to pursue more praise? Most will play safe To stretch your employees praise them for tenacity, problem solving methods, engaging others, taking on the challenge Thu, 8 Mar 2018 18:59:33 -0500 Mar 1, Simple tips you can use to craft a positive culture http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Simple-tips-you-can-use-to-craft-a-positive-culturef9424e21c9d38a7c7a8e12de9ed5095aWhen was the last time you said “Thank you for working here” to an employee? Or “Thank you for working here, I really love your <tenacity>” Or "I am glad you are on this team" These simple phrases will improve employee engagement, performance and feeling of psychological safety. Thu, 1 Mar 2018 00:00:00 -0500 Feb 1, Simple Technique for Creating Purpose http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Simple-Technique-for-Creating-Purposebf9cb54a988d74f04dca115db624c47bWhilst visiting a local garage sale, I asked about their hydrangeas, which looked amazing. After enquiring about how he maintained them, the owner of the house kindly gave me some cuttings off his plant. After planting the cuttings and taking care of them, I too had some great hydrangeas. I love these plants more so than the plants I simply purchased. Why? Because of the effort that I put into them. The more effort that you put into something the more meaning it will have. The same goes for your employees. Like my hydrangeas, the more effort you put in the more your team will flourish As you put this effort in, your relationship with your team strengthens, this improved relationship improves your employee’s sense of purpose. It takes less than 6 hours to learn all of the skills required to see your team flourish. Thu, 1 Feb 2018 00:00:00 -0500 Jan 25, A Life with No Purpose http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#A-Life-with-No-Purpose2b8c18c9bb3cd54175281f14c673edccThe happiest developed countries also have high suicide rates, whilst in poor countries where people are less happy have low suicide rates. Research shows us that suicide rates are linked to purpose, not happiness or wealth. People derive purpose and meaning from their ability to contribute and connect with something bigger than themselves. In your workplace, as a leader you can easily provide people with purpose, through enhancing your feedback style. A lot of managers make the mistake of thinking that you need to link feedback to strategy to create purpose. This is not the case. What you need to do is give what I call associative praise. Associative Praise associates the employee and one of their personal qualities to something you value. For example: Feedback to a Project Admin: “Thank you for recording the minutes of the meeting and for following up on the actions. Your organisation skills save me a lot of time, helps keep the project on schedule and frees me up to solve technical issues” The admin will see that they have an important role, a purposeful role their organisation skills are valued and save the project manager time, their work helps keep the project on track. Thu, 25 Jan 2018 10:30:00 -0500 Jan 18, The Absence of Purpose http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#The-Absence-of-Purpose4d37ed7b2f246fa41854dc94f1a95371Managers need to STOP trying to motivate people with boring vision statements When trying to engage their employee’s managers will often try to rollout or cascade an uninspiring vision statement and they defend their action “but it is the companies vision.” Vision statements that highlight the benefit the company enables are more likely to be engaging to your people. If your vision is uninspiring, ask yourself why do we have this vision? What value do our products add to our customers? In most cases, your thinking should not include any special technical qualities about your product. For example: Vision: “We provide the best service to our customers” is not very engaging Qu. Why do you provide the best service? Answer. Dealing with us takes less time and energy Qu. Why do you want your customers to take less time and energy? Answer. So, they can spend more time doing the things they love. When giving feedback to an employee, you can create a greater sense of purpose if you talk about their efficient service and how this leaves the customer with more time to do the things they love. Off course, you need to ensure the message resonates with your employees Thu, 18 Jan 2018 10:30:00 -0500 Dec 13, Agile Change Management: Don’t get to Hung up on the process http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Agile-Change-Management-Dont-get-to-Hung-up-on-the-process13f3cbb3b389d31fcce69e0b65f58e97The standard process for change management will provide a great frame with which to progress a change, from strategy through impact assessment to enabling the change to embedding and sustainability. However, in an agile environment you may not have all of the information that you would normally include in your strategy document, and your impact assessment may only be partially completed in any given sprint. In an agile environment all roles need to learn to function with less information at the beginning and you will need to progressively complete your change analysis as more information becomes available. The change process is an ideal guide to give you direction for your change planning and analysis, however the future is positive for people who are adaptive and flexible in their approach to change. I have successfully delivered large-scale change without creating a single change document and I have successfully delivers large-scale change by completing extensive documentation. The secret to success in change is to be adaptive and to work with what you have available Wed, 13 Dec 2017 13:33:00 -0500 Dec 6, The secret to change mastery http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#The-secret-to-change-masterye33bbc13b2c011ac9dd6b925a90a81dbChange is a process, learning this process and how the process is applied to change will increase the effectiveness of every business analyst, project manager, line manager and change manager. However, the secret to change mastery lays beyond the process and in-between the process. Drivers of change master the art of people, they create connections to build support from the ground up and from the top down. A manager will sign of a change as successful if all of their people all tell them that the change has been embedded well. People will get engaged in a change when senior leaders tell them it is a priority. The art of change is to understand the leavers available to influence change and when it is best time to pull each leaver. Wed, 6 Dec 2017 13:33:00 -0500 Nov 29, Leadership Fails – Non Attention http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Leadership-Fails-Non-Attentionbfd31206ecb5584d2288725fda638fb2A client asked me to attend a briefing from the head of their division. This divisional head spoke about the need to get it right on an problematic account. Then in finishing, he asked everyone what he could do to support the team to deliver on this problematic account. From the moment the first employee spoke to the moment last the final employee finished speaking, he read emails on his phone. After the session, I asked the manager what message he though he was sending. “”Now, everyone now knows that I am busy, very busy. The team can see how important this account is because I made time to speak to them about it. They know what they have to do now” In my three days on site, I did not find one single employee who was happy working for this business. Further, whilst I were interviewing the three employee most critical to the performance of the organisation about their ideas to improve business performance, all three asked me how to go about changing careers. Imagine if you have made one incorrect assumption about your leadership style, how much harm could you be doing to your team’s motivation and performance? Wed, 29 Nov 2017 13:34:00 -0500 Nov 20, Undesirable behaviour http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Undesirable-behaviourdc859431497c0822ccd17c25635ee171Do any of your employees cause you frustration? All too often I am asked by managers how to deal with an employee who behaves in an undesired way or who does not meet expectations. When I ask managers to brainstorm undesired behaviours they can normally list 10 – 20 different behaviours. To improve your culture, employee engagement and business performance you need to address undesired behaviours in your business. Most managers do not know that you can initially use positive techniques to deal with an undesired behaviour. “You do a great job, you would be awesome if you could get your monthly report completed on time, and it’s the only thing holding you back!” Mon, 20 Nov 2017 00:00:00 -0500 Nov 13, Having Fun at Work http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Having-Fun-at-Workc15c773e0b14de4e33192c232b265493A great team has to relax and have fun, at work. Sure not in front of the customers, but fun is a must. Fun needs to be respectful, adhering to appropriate workplace behaviour. One team I have seen recently would throw stress balls at each other periodically throughout the day, no baseball pitches, just a bit of fun in the office. Mon, 13 Nov 2017 00:00:00 -0500 Nov 10, The Impact of a Great Leader http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#The-Impact-of-a-Great-Leader5159e312666baddd8945ea373c504a5cAn experience that resonates. A team of technical specialists who I worked with recently were deflated but doing what they had to do, then their leader changed to someone who knew nothing about the work they did. This new leader had to ask the team for input and seek their advice for every decision. The team lifted and there was a buzz in the environment. The leader, feeling unable to assist the team, moved into a role that was a better match for their skills. To the leader’s surprise the team were disappointed; whilst their leader did not understand the work that they did, the team advised that it was the first time someone had listened to them. If you are an expert in the work your team do, discover the difference when you let your team participate. To learn more about engaging employees and leading for high performance connect with me. Fri, 10 Nov 2017 01:28:19 -0500 Nov 6, Don’t Over Think Purpose http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Dont-Over-Think-Purpose3494d7390a10113ed4b5e90fc1a55693Providing people with purpose is a key ingredient for building high performance teams – but what is purpose? In its simple terms, providing purpose is simply providing a reason for doing the work. Now some people attempt to link the purpose or reason for doing to work to the organisations strategy, if you do this your reason will be more compelling, however this is not essential. You may like to tell the cleaner making your lunch is a pleasure because the kitchen if so clean. This will give them a purpose, “My work helps other enjoy their work day”. Not all people will be motivated by your strategy so you need to know your people and find the reason that resonates with them. If you want to learn more about getting the most out of people, connect with me. Mon, 6 Nov 2017 00:00:00 -0500 Jun 25, Supervision http://www.intercreative.com.cn/Supervision.html2a9c0af428c06fc611ff5964c460b126Supervision expertly prepared how to guides, hints and tips including templates everything you ever wanted to know about team leadership Sun, 25 Jun 2017 06:45:44 -0400 Feb 11, Change Management Models http://www.intercreative.com.cn/change-management-models.html0c5387f26ddb30899cc6b3fde3623143Everything you will ever need to know about change management Models including free templates all in one convenient location Sat, 11 Feb 2017 22:49:03 -0500 Oct 28, One on One http://www.intercreative.com.cn/One-on-One.htmlfb3f71423926a17a0a7ba4131bcbee56One on One Feedback tips and techniques including free templates, checklists and how to guide Fri, 28 Oct 2016 16:32:17 -0400 Oct 22, I'm Too Busy http://www.intercreative.com.cn/Im-Too-Busy.htmle7513cf56bd99af167291bb35bdcd254How to counter the I'm too Busy Excuse Sat, 22 Oct 2016 18:31:21 -0400 Oct 19, Leading People: Simple Matrix Organisation Mistakes http://www.intercreative.com.cn/what-makes-a-good-leader-blog.html#Leading-People-Simple-Matrix-Organisation-Mistakes3f44029215550729cd930c70aab181edPeople leaders often tell me that being a leader can be challenging you are there to inspire, motivate and engage a team of people who are at time unpredictable. Being a leader in matrix organisation has one additional challenge that is not as prevalent in more traditional structures. In the matrix organisation your employees will be constantly comparing and contrasting your people leadership skills with their other matrix manager’s people skills. Even subtle differences such as one manager giving more positive feedback or showing more interest in their employees than the other matrix manager can subconsciously influence employee bias; your employees will look more favourably on communication with the more positive manger and will subconsciously prioritise communication with that manager. As a result one manager is fully informed whilst the other may at times be missing out on important information. This subconscious bias will shift into conscious bias if interaction with one matrix manager results in a negative experience and interaction with their other matrix manager results in a positive experience. The greater the variations in the quality of matrix manager interactions, the more likely employees are to subconsciously find excuses for reducing interaction with the poorer of their managers. Once your employees start to find reasons to reduce interaction you will see a sharp drop off in collaboration and teamwork in your business. The challenge for senior leaders in a matrix organisation is to identify the variation in your leader’s ability to engage positively with their people. If you take action to firstly identify the variation and then reduce variation in leadership capabilities you will improve team work and coloration in your business. Wed, 19 Oct 2016 06:10:47 -0400 Sep 12, Leadership Articles http://www.intercreative.com.cn/Leadership-Article.html2b2621cfd51d37567ddf89b7b8b41d3eLeadership articles that challenge your thinking to promote your personal growth and development Mon, 12 Sep 2016 00:03:57 -0400 Jul 14, Herzberg http://www.intercreative.com.cn/Herzberg.htmlf6d689e7e63191f51fc379b8568a2b26Understanding Herzberg motivation theory for employee motivation Thu, 14 Jul 2016 06:21:06 -0400 Jul 14, Touch Points http://www.intercreative.com.cn/Touch-Points.html1b4876f2cc83a82a13bebb9747b5b2d4Using Touch Points to improve your relationship with your people Thu, 14 Jul 2016 04:47:22 -0400 Jul 11, Resisting Change http://www.intercreative.com.cn/Resisting-Change.html5600e1623930c05ea5d06e14eb037abaManagers resisting change can be a thing of the past, discover how change leaders overcome resistance to change Mon, 11 Jul 2016 21:11:22 -0400 Jul 11, Leadership Skills http://www.intercreative.com.cn/Leadership-Skills.html14c6ff7bb6416f35dd297d84ab56d201Discover high performance leadership skills that lead to highly engaged teams Mon, 11 Jul 2016 19:56:40 -0400 Jul 9, Change Management Process http://www.intercreative.com.cn/change-management-process.html11050309d63d23c612d0c3d1ad19c2e2Everything you will ever need to know about a change management process including free templates all in one convenient location Sat, 9 Jul 2016 22:20:55 -0400 Jul 9, Change Management http://www.intercreative.com.cn/Change-Management.html21658ce9f9e2c3dc4615449b773c8bc5Everything you will ever need to know about change management, change process, templates and theory all in one location Sat, 9 Jul 2016 17:20:07 -0400 Jul 8, Porters Five Forces http://www.intercreative.com.cn/Porters-five-forces.html8e8bd87de1494b1b593d96646bb62319Competitive analysis and Porters Five Forces. Discover everything you want to know, get your Free MS Word template, examples and detailed how to guides Fri, 8 Jul 2016 19:59:34 -0400 Jul 5, SWOT Analysis http://www.intercreative.com.cn/SWOT-Analysis.html3ac6998ed9db938a5429ec2e5f520551SWOT Analysis tips and techniques including free templates, examples from experienced strategists Tue, 5 Jul 2016 20:39:11 -0400 Jun 1, Switched On Leadership http://www.intercreative.com.cn/Switched-on-Leadership.html125747562028d0d36c9d00d15766b12dSwitched on Leadership and the 30 day challenge, Joint he many others who have built a Highly Engaged Team in under 30 Days Wed, 1 Jun 2016 05:50:32 -0400 May 24, Employee Motivation http://www.intercreative.com.cn/employee-motivation.html93a3ad80b9acb384e2c6c258f160ed02Employee Motivation - discover the art of high performance leadership and high employee engagement Tue, 24 May 2016 23:23:00 -0400 Apr 23, Team Motivation http://www.intercreative.com.cn/Team-Motivation.html519d0ac05be483ff6f79252e57d3546eTeam Motivation made easy, step by step how to guide, discover the motivator within Sat, 23 Apr 2016 07:49:27 -0400 Apr 23, SWOT Analysis 1 http://www.intercreative.com.cn/SWOT-Analysis-1.html4dc7c8736d289b82d966e4b23e5adf4cSWOT Analysis how to guide including free templates, and many examples for your reference Sat, 23 Apr 2016 07:32:41 -0400 Apr 23, Sample SWOT Analysis http://www.intercreative.com.cn/sample_swot_analysis.html8057aa0be8943b77e2fb011e790d7691So, you want more Sample SWOT Analysis? You've come to the right place Sat, 23 Apr 2016 07:07:59 -0400 Apr 11, Free meeting minutes template http://www.intercreative.com.cn/free-meeting-minutes-template.html4226dfc828902795f2da164212c8bc26Get your free meeting minutes template today, now available in MS Word and PDF ... Professionally designed templates to suit all of your needs Mon, 11 Apr 2016 21:24:04 -0400 Apr 9, Jack Welch http://www.intercreative.com.cn/Jack-Welch.htmld3b8910250440e02b7a3854315541244Jack Welch and the 4e's Book Review Sat, 9 Apr 2016 06:44:14 -0400 Apr 9, Employee Motivation http://www.intercreative.com.cn/Employee-motivation-2.html32bc93a41e4a0ce09a5058322e88e9d5Employee Motivation Articles, informative and easy to read, include how to guides Sat, 9 Apr 2016 06:42:59 -0400 Apr 9, Giving Feedback http://www.intercreative.com.cn/Giving-Feedback.html2bd1615e2c8eb48a5b0d500f6daf6c28Giving Feedback, How to engage your employees in conversation about their performance Sat, 9 Apr 2016 05:26:03 -0400 Apr 8, Managing People http://www.intercreative.com.cn/Managing-People.html261e82ba11e248ccc3fb1e234389540dTop 18 Managing People Tips for serious leaders Fri, 8 Apr 2016 19:51:35 -0400 Apr 7, Strategic Planning Template http://www.intercreative.com.cn/strategic-planning-template.htmlc9e7c4d54868b5a8dbbc3b7183ad7f34Free strategic planning template and how to guide, expertly designed to guide you through the strategy process Thu, 7 Apr 2016 01:09:54 -0400 Apr 7, Macro Environment Analysis &amp; Strategic Leadership http://www.intercreative.com.cn/macro-environment-analysis.html6f1dc92b919ecc4637d6528ace912edfMacro Environment Analysis How to Guide for your business. Develop your strategic leadership. Includes a useful free strategic planning template. Thu, 7 Apr 2016 00:30:37 -0400 Apr 6, Effective Meetings http://www.intercreative.com.cn/Effective-Meetings.htmlee44dfd12a2af297575482d9da5028ecDiscover how to plan and run effective meetings - all professionally developed content for high performing leaders Wed, 6 Apr 2016 03:14:51 -0400 Apr 3, Meeting Etiquette http://www.intercreative.com.cn/meeting-etiquette.htmlc299409d31151d0466c9185f46ab895bExpertly prepared meeting etiquette to ensure your meetings run smoothly Sun, 3 Apr 2016 06:57:48 -0400 Apr 3, Free Meeting Agenda Templates http://www.intercreative.com.cn/free-meeting-agenda-templates.html3eb096437d2d1721318e7fc2364c7abaFind out how to prepare a meeting agenda, including free meeting agenda templates. Everything you ver wanted to know about running effective meetings. Sun, 3 Apr 2016 06:54:04 -0400
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